[coldcode]

I use them as well and have had no issues; however just because two of us have had no issues, it's not much of a data point.

[phreanix]

True, I'd be more interested in their actual resolution process and the steps they take to safeguard domain owners.

It works both ways though I think, the same steps they take to secure your domain are the same ones that will make it hard for you to get it back.

[pkfrank]

I use Moniker as well. I pay for their "Portfolio MaxLock" (https://www.moniker.com/domainnames/domainsecurity.jsp) service. Whenever I want to make a change (even DNS), I'm forced to answer the security questions that only I would know. In order to get around that, I'd have to contact their security team directly and provide a substantial amount of identification.

Aside from the security features, Moniker's site and technology seems to be fairly unimpressive.

I'd definitely be open to exploring other options if people have suggestions for truly-safer registrars.