[deltaqueue]

Your inference was incorrect. I said my job was to keep our sales reps from making false promises, which includes (but is not limited to) bending the truth, lying by omission, making incorrect assertions, etc.

My industry is highly mobile and quite competitive so we don't gain anything by stretching truths. Customers can leave as quickly as they come, and since we're a small shop we use a consultative sales approach to ensure customers will be happy long-term.

Again, the solution is more complex than "just tell the truth." Tell the truth in a positive way, offer viable alternatives, and re-emphasize what matters. We're selling to humans, not Vulcans.