[dangrossman]

SendGrid once went over my head and changed my account settings on behalf of a customer of mine, without even consulting me beforehand. I had a customer with a history of reporting mails as spam (activity reports he requested in a webapp). When you report a mail as spam, the address goes into a blacklist to avoid causing sender reputation issues. After the third or so time of having him ask to get the mails again, then mark one of them as spam, I told him I wouldn't be offering that feature to him any longer. He contacted SendGrid about it directly, and the SendGrid rep actually went into my account and added his address to a whitelist to bypass the blacklist, where I intended it to remain.

I thought that was just the strangest thing, and it didn't sit well with me. Accessing a customer's account when they request service is one thing, but making changes on behalf of a stranger you know has no authority over that account? That was when I moved the last of my apps over to Mandrill.