[np422]

That would be because sendgrid is lame.

I've recently tried to use their service to send emails, club member newsletters. I've never thought much about bulk e-mails before and I thought it was a "solved problem" by now. Sendgrid are well known so they were my first choice.

During initial testing I found both bugs in the API and missing functionality. I've worked over 20 years with IT and yet sendgrid support is easily on the top-3 list of my worst support experiences, a total waste of time.

We ended up using mailgun instead and so far it looks much better.

[alanning]

We looked into sendgrid and also went with mailgun. Been with them for over a year now. Originally started with their mailing list API but had enough service delay problems that we were considering switching entirely. Don't remember exactly but may have had some outages as well. Their support suggested we change to using their batch sending API instead and I'm glad we stuck with them because it's been solid for over 5 months now. (Well they did just have two issues recently, ssl cert and duplicated email sending but it didn't affect us too much.)

Overall they've been a good service provider and their tech support has always been helpful and pleasant to deal with. (I know! Crazy, right?).

[jarcoal]

I work with SendGrid frequently because of my day job, and they have hands down the worst software and design of any company in the industry.

I use Mandrill for my private projects, and it is so much better it's shocking SendGrid has a single customer.