[cjbprime]

Looks like a deeply unsatisfactory response from SendGrid. They don't even know for sure ("it appears .. pretty much confirms") that their own support staff changed the email address?

[arjie]

This shows why so-called PR-speak is necessary. Email like this should not be in a conversational style because it can easily be misinterpreted.

[rnovak]

are you serious? How was it misinterpreted? It point blank says that that's what happened? Please illustrate how exactly it was manipulated to say something else?