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To turn this the other direction, here's some perspective from a startup exec. This job requires constant compromise between doing what's right for the business, the investors, and the employees of the company. In my management experience I've found that I've always worked FOR my people, not the other way around. My days are full of battling it out with the CEO over a pay raise I know a good engineer deserves, or figuring out a way to provide additional stock option bonuses when more cash just isn't feasible. The majority of my time, however, is spent as keeper of the peace. People are tricky and all very different. Some have thick skins, others don't. I spend countless hours being a therapist and making sure everyone is able to work as close to peak performance as possible without killing each other. This involves a ton of moving parts. In my last gig I managed five directors who all had their own teams under them. The juggling to make sure these folks were well taken care of and their teams were happy overall is tough. Things do fall through the cracks. A developer might have a big problem with a product manager. I might not hear about it until the developer has put in notice because my engineering director thought he/she could take care of it without me. That engineer more often than not probably thinks "hey, the CTO is ignorant and has no idea what's going on." I accept that as part of the job and understand I'll never have 100% view into everything that’s happening. I accepted a long time ago that in some cases a member of my team might believe me to be incompetent. Comes with the territory. On top of those duties, the overall company strategy and operational plan needs oversight and contributions from the executive management team. The amount of time spent talking about ideas and direction is enormous. By the time a pivot or major change has been decided on it’s generally been under discussion for several weeks, sometimes even months. The inputs and process for arriving at these decisions are a complex mix of research, customer conversations, cogs analysis, competitive analysis, M&A discussions, go to market strategy, pricing, technical feasibility, margin, etc. When the decision is finally ready to be communicated to the troops it can often cause confusion and the belief that “these guys don’t know what they are doing.” While that may be true in some cases, I’ve never been involved in one of these types of decisions that didn't have a lot of well thought-out reasons behind it. This is only the first step. The way the best leaders separate themselves in this situation is their ability to communicate decisions and make everyone BELIEVE it is the right thing to do. In startups there’s never a 100% clearly correct answer. Faith comes in more often than I’d like to admit, and getting everyone to drink the Kool-aid is pretty damned important in terms of morale. The rightness or wrongness in the decision won’t often be known until a year or more passes. If the decision causes the company to be successful the execs are looked at geniuses. If it fails they are incompetent idiots. Many of the factors that determine the outcome are out of the control of the executives. I guess that’s life.
My advice is always this: be self-aware about what you want. If you have a passion for a product or space and enjoy your work, try not to let the factors out of your control dictate your job satisfaction. If you are unhappy with decisions being made or company direction, put yourself in a position to have influence. It’s easier than you might think. |