[_delirium]

They have a much higher-touch enterprise sales process, so my guess is that most of the extra employees vs. DropBox are sales, customer service, relationship management, etc. Even after the sell, big clients tend to want dedicated account managers, dedicated support staff they know by name, etc. (Still, it does seem like a lot.)

[toomuchtodo]

Based on their revenues, it looks like they need to start charging more if that sort of head count is required.

[nobody_nowhere]

So is it a service business or a tech platform?