[beachstartup]

> "It doesn't matter if your excuse is true, it's still an excuse."

you're seriously comparing handing in a term paper late to being targeted for extortion by an international crime syndicate?

of course handing in a term paper late is unexcusable - it's just a fucking essay and there's no reason why it should be late because you probably had weeks to do it.

waking up to find your entire network infrastructure under siege (and anything ELSE you put up as a contingency, because it's on the internet, remember?) is not some shit you can be "no excuses" hardcore about because this is in the real world which is complex, unlike slacking on a paper, which is very simple.

reasonable people know this, which is if you read their TOS and other SLA agreements, this is all spelled out for you. nobody wants ot hear "NO EXCUSES!" from some guy paying $50/month while gigabits worth of malicious traffic is pounding at your door.

the truth is it's YOUR business, just like basecamp is THEIR business which they are QUITE obviously in the middle of running. if you're concerned your $50 saas product is not delivering the goods, it's on YOU to find an alternative.