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by johansch 4467 days ago
Isnt't that mostly valid for their free services, not the paid ones? (E.g. Google Apps for Business has 24/7 phone support.)
1 comments

Quite possibly but if that's your only experience with them as a consumer, that's your (my) impression when evaluating them.

So maybe they'll gain customers that have had positive experiences with their paid services?

Plus, in my mind, I see Google with this huge AppEngine that's shared. Other services allow you a lot more flexibility to build your solution. Is this accurate? Not sure, but sometimes perception is reality in marketing.