[apardes]

I think that is what's great about how 37signals is handling this. I am sure a large portion of their client base is not technically inclined and having DDoS explained in plain english like they did gives those customers an understanding of what is happening.

[janlukacs]

That's what i was trying to say, we did something very similar, but you still end up with a portion of your user base that will blame you for not being able to handle it. (and they are in part right, but due to the nature of the attack sometimes it's very complicated to handle it or costs a lot of money - something the same customers wouldn't want to pay extra for :)