For typically slow-moving small town/city officials, anything that doesn't look like a 90s relic that probably has no Javascript at all, Bootstrap is a massive improvement.
Do you mean to say a look-and-feel consistent with other sites I may have visited rather than some special snowflake whiz bang mystery meat UI that some "designer" cooked up? Yeah, the people of Somerville are really missing out.
we see the cookie cutter - the vast majority of people will have zero idea what bootstrap is or notice the similarities. we also are exposed to many more sites using bootstrap than the average user as it is so heavily used in tech circles.