[binarytrees]

You have a point, but having services on-premise can still achieve the disfunction, mishmash and overall goods times you're describing with a SaaS service.

You might get better response times knowing it's a local problem vs let's say an office in NYC hosting your ticketing system. Regardless, I'm sure they have put a lot of thought into this set up and to me sounds amazing. No ties to a physical location = win.