[joesmo]

The quality of this service is hit and miss. Sometimes they use a reliable carrier like UPS, other times they send things via USPS so they can be stolen. With this price increase, and their inability (I've asked multiple times) to determine what carrier they will ship with and ship with a reliable carrier, this has become a liability now that I wish I had not renewed. It's amazing to me that Amazon would ship anything of value with such an unreliable carrier as USPS.

[lsaferite]

I would dispute the unreliability of the USPS based on my own anecdotal evidence. (FedEx/UPS was always iffy based on the driver)

But, assuming USPS is totally unreliable and packages go missing a lot, have you ever had Amazon NOT either refund or replace the item?

I ask because I 'received' a package via UPS with a GoPro and when I got home it was not there. I reported to Amazon and they shipped one out overnight to replace the missing item. That's just one of multiple instances of Amazon having an amazing policy regarding shipping and returns.

[joesmo]

No, Amazon has been great about refunding packages so far. Of course, the packages stolen or opened by USPS in the last couple of weeks don't cost a lot. I doubt they would be this gracious with say a Macbook or other high price item, regardless of what their policy might be. USPS steals and opens packages. Period. This has been the case for decades. They also do not respond to any complaints.

[lsaferite]

Do you have any facts to back up that allegation or is it just you opinion?

I've only lost a few package via USPS in my entire life and none of them recently.

I find myself far more likely to lose a package via UPS or FedEx.

[joesmo]

My (and others') packages being stolen is not my opinion--it is a verifiable fact.

[tcoppi]

I agree. I just let mine lapse because they kept sending me packages via UPS SmartPost, and it was more often than not taking days(!) extra after the handoff to USPS for packages to arrive to my apartment.