[scoot]

"Who the hell thinks it's OK to store non-encrypted passwords in this day and age?" You'd be surprised: http://plaintextoffenders.com/

...and an amazing number of finance organisations who can't handle non alpha-numeric characters in passwords, indicating failure to hash.

[stevetjoa]

I was a reviewer for a Springer journal (MMIR). I contacted Springer in October 2012 to let them know that they store plaintext passwords and share the plaintext passwords with their users (e.g. "Hey, it's review season again. Please login to accept or decline your review assignments. By the way, if you don't remember your password, here it is! abc12345"). Over a brief email exchange, I carefully, politely, and concisely laid out the problems with doing so. All I got was a hilariously dismissive reply.

In October 2013, I received another email from Springer with my password in plaintext, and they CCed this email to another person!!

I declined my review assignments, asked them to permanently delete my account, and I haven't heard from them since.

[martypitt]

I was astonished to discover about 18mths ago that MelbourneIT, Australia's largest Domain Registrar stores their users passwords in plain text, and display them to the customer service reps during calls.

I discovered this when on a phone call, the agent asked me what my password was, and when I refused to tell him (but offered any other aspect of my account for identity), it took a lot of convincing to get the rep to serve me. If I were malicious, I could speculate that a little social engineering may have gotten the employee to give me the password.

EDIT : To clarify, it was a comment the rep made about my password indicated that he could see my password in clear text on his screen. I asked him, and he confirmed this.

I tweeted the CTO [1], who advised me they were working on the problem, but it was still several months away from being resolved.

This level of insecurity from a major IT service provider was both shocking, and inexcusable in my humble opinion.

[1] https://twitter.com/marty_pitt/status/223622794490019843

[mschuster91]

Or they want to avoid the problems that can arise with multiple systems having to authenticate at the system - some of which might use non-exchangeable ways of encoding stuff like Umlauts.

Or they want to avoid the customer service calls "I am in Russia and use a Euro sign in my password, how do I login?!?!?!"/"Help, I have a Macbook from my brother, where is the vertical pipe (|) symbol?" so they restrict the keyspace to azAZ09 for reducing this type of error.

[mschuster91]

Self-reply, as the edit window is out of order: don't forget mobile devices (the support of software IMEs for anything outside the alphanumeric range is spotty to say the best), and as you're talking about financial institutions, also think about ATMs and PoS terminals where the only thing you have worldwide available is a 0-9 keyboard.

[m_darkTemplar]

Many of these are the sites sending users generated passwords which doesn't necessarily indicate that the passwords are stored in the database as plain text. It's reasonable that the passwords are generated, the email is sent with the password, then the password is hashed and stored in the database, and the plain text version deleted.

[jcromartie]

> finance organisations who can't handle non alpha-numeric characters in passwords, indicating failure to hash

When I see this kind of limitation, I usually assume that they have some old mainframe with a fixed-width 7-bit password field, that would take an enormous engineering effort to change or replace.