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by LukeHoersten
4488 days ago
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They ran this promotion before too. I tried to use it but later was told I couldn't because I'm a 3rd party payment aggregator. The trouble is they never said TPPA couldn't participate anywhere in the promotion. I felt tricked. I continued to try to set up processing with them as a TPPA but it was this long drawn out and manual process. The CEO ended up contacting me to apologies and see what the problem was. He told me they didn't disclose the TPPA restriction on the website to make it "simpler". After many phone calls with them I was never able to get set up. Stripe just came out with Stripe Connect and I was up and running in a matter of minutes. Not to mention support at stripe has never been so bad that the CEO had to contact me. In fact I think stripes real edge is their excellent support. I would never use anyone but stripe after seeing how bad it can be. Note I have no affiliation with either company. I'm a Chicagoan and want to see Chicago companies like Braintree succeed but boy what a poor job they did. Definitely not with $1500 IMO. |
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Hey Luke, we had an internal discussion about what happened with RaceMetrics and came to several conclusions about what we could do better. The restrictions on who can use Braintree and who can't now are listed here: https://www.braintreepayments.com/faq#restricted-business-ty...
Your experience with us was before we launched our Marketplace product, which eliminates the need for many people to onboard as a TPPA. If you were to apply now, things would be a lot better.