[mseebach]

I had a BA flight out of LCY cancelled due to "atmospheric conditions" (that's "fog as thick as pea-soup" to you and me) and had resigned myself to the long line and slow computer scenario described, when on of quite a few agents equipped with an iPad walked up, got my name, and told me my options. Her app was fast and easy to navigate (if not exactly a thing of beauty) and I was rebooked and in a taxi to LGW inside of a couple of minutes.

Very impressive.