[vinceguidry]

It's hard for me to want to blame Apple for this. The fact of the matter is, they should not have lost those security tokens.

I'm getting pretty sick of the externalities of people's unwillingness to manage their information. You lose your password, you lose your device, unless you know how to hack it or can pay someone to do it. If it costs you more to recover your device than it's worth, tough shit. That password is designed to keep people who don't know it out. Don't lose track of it.

[Silhouette]

You lose your password, you lose your device, unless you know how to hack it or can pay someone to do it. If it costs you more to recover your device than it's worth, tough shit.

That's fair enough, as long as you also prominently advertise the fact that ever forgetting that password will render your device worthless, so that everyone is fully aware of the limitation before they choose whether or not to make a purchase.

[josteink]

What a great attitude towards user friendliness!

Let's apply it to email, online banking and forum accounts while we're at it, shall we?

[vinceguidry]

With these things, there is someone you can talk to that controls the service. If you lose access to your online bank account, then you can call up your bank and have them manually reset it. Since they have alternate trust channels for alternate ways of doing things, (you can check your balance and make transfers by phone in most cases) you can just reuse them to regain access. (God help you if you lose your Gmail account, though)

Apple's devices are fully in your control after you buy them. If you lose access to a perfectly working device then it's your own damn fault. It's your own damn fault in the other cases too, it's just that the nature of the services provided mean you can go also go through a person.

But if you buy a safe, lock it, and subsequently lose all normal access to it, don't bitch to me when you have to ruin it to get back in. It's just doing its job, and you failed to do yours. Suck it up, buy a new safe, and be more careful next time.

[marcomonteiro]

You obviously didn't read the article. This isn't an issue of someone losing their password and subsequently being locked out of their account --- something that Apple would help with. It was mom's iPad. She died. They don't have the pass code and/or iCloud password and Apple won't help them open that up. Sounds fair or unfair depending on your personal beliefs.

Having said that the article is a non-sensible emotional plea for sympathy at the expense of painting Apple as a cold-hearted villain. If they just want to be able to make use of the iPad it's simple to restore it using iTunes.

[gamblor956]

This isn't a case of people losing the password to the iPad--they never had it to begin with. They inherited an iPad, which was locked, and Apple refused to unlock it despite proof of death.