[sdrothrock]

I can't speak for his French (or English) proficiency, but I wouldn't go so far as to say that he "speaks Japanese."

He may know enough Japanese to get along in daily life -- many people I know who have lived here for a number of years develop some level of listening proficiency regardless of whether they can speak it -- but the Japanese he uses in the video does not convince me that he can "speak Japanese" in either the normal usage of the phrase (proficiency in the language) or the cultural usage of the phrase (understanding register and when and how to say things).

This should be a perfect, well-rehearsed apology. There's really no excuse for the level of Japanese he demonstrates in there. At the least, he should have written something, had a native check it, and then practiced saying it. He should also have gotten a suit/shirt that fit properly.

I know this comes across as sounding very superficial and nitpicky, but image means a lot here, especially in business situations, and especially with these formal apologies.

I don't know about his motives or feelings, but when I watch that video, it comes across as very half-assed, as if he doesn't really care and someone is making him do it. It's very unprofessional and culturally deaf; I would not use it as evidence that "he's no dummy."