CGI Federal is a Canadian company that won a no-bid contract to build the site. Good luck disrupting anything; the system doesn't even pretend to be competitive and it's designed to keep incumbents in power.
To be more accurate, CGI Federal won a contract vehicle that allowed task orders to be given to them under said vehicle without doing a full bidding process. It would be like having a services contract with a company and giving them multiple projects under that contract.
Awarding work in this way isn't necessarily a mistake. But when the selection process itself is broken, you end up giving a lot of work over time to a contractor that can't do the work.
Even then, a lot of the problems with Healthcare.gov were caused by incompetence on the government side of things.
Awarding work in this way isn't necessarily a mistake. But when the selection process itself is broken, you end up giving a lot of work over time to a contractor that can't do the work.
Even then, a lot of the problems with Healthcare.gov were caused by incompetence on the government side of things.