[frakkingcylons]

First off, great idea! And thanks for taking the time to answer some questions.

Your website mentions that Superhost will examine your "message history and other resources" in order to effectively speak on behalf of the property owner. Can you be more specific about what kind of data would be useful to Superhost?

What kind of experience does the Superhost team have with property management?

How are you planning on providing support (such as how to operate appliances etc.) to guests during their stay? Is there an FAQ of sorts that you'll have an owner fill out so Superhost can answer those questions on the owner's behalf?

[amiadsoto]

Thanks! We look for repetitive answers like parking and information on the place and area. If we don't have an answer for guest we look to see if we can find it somewhere else. Directions is very common and easy example. Most appliances have manuals online. If we just can't find it we reach out to the owner and save his response for future times. All of our receptionist are professional in the hospitality business and been trained on Airbnb platform for long time. All guests receive our phone number and email for any question. We also have a questionnaire for our users but normally we don't need it all.

[frakkingcylons]

Sounds solid. Good luck!