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by mross462 4495 days ago
I disagree very strongly with the principle that services should be purchased with a photo. I will share a personal experience.

Traveling from Luxembourg to Brussels by train I made an arrangement for a room via AirBnB. It being the first time, they asked me for ID, and Credit Card information. I provided that. By the time I got off the train I received a response from AirBnB that my reservation had been canceled due to the fact that I hadn't provided a photo of myself for AirBnb. I believe the reason was because they wanted to know that I was a "real person", but the exact phrasing escapes me. This was not the case since I provided a photo of my driver's license as my ID. As a result I had to scramble to find a room in one of the most expensive cities in the world for this at the last moment (which was expensive).

I strongly disagree with the idea that "your face" should be integrated with a purchase. I strongly agree that your identity which includes but should not be limited to a subset of "your face" should.

If you are proceeding down this path I recommend having a user select a photo, rather than taking a self portrait.

Good Luck.

1 comments

Been in the same position with AirBnB but the photo request came after I'd already booked through them for other hosts previously. Very frustrating. I had booking history and a credit card with them already!