[ixmatus]

This criticism is silly - they are a startup and you should know what you were getting yourself into. Plus, credit cards in the event it's down?

I myself never experienced downtime and they've only gotten more reliable, better customer service, and more features.

[anona]

If the product wasn't in beta, why shouldn't you expect reliable service?

[ixmatus]

It is reliable! Growing pains happen. Downtime happens. Expecting five nines from a little startup, even when it's out of beta, is silly!

I've built three companies now and it is really hard! Balancing up-time, product development, customer support, and bug fixing is difficult. I'm sure interfacing with legacy banking systems made it even worse. If it were down all the time (the way Reddit was during their major growth phase) then I would agree, that is an issue. But they are not and were not - insignificant downtime is not something to criticize, there are other more constructive things to criticize about the product which is consistently evolving anyway.

It upsets me to see people on HN get up on their soapbox and say demoralizing things about trivial issues (that are part of the life of a growing product) of little startups that are doing well, continuously improving, and doing their best.