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by d0
4499 days ago
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Problem is that all my customers are consumers and want repairs. And 3-4 years is if you are lucky. Macs are pretty reliable but when they do go wrong, it's always expensive and catastrophic. A good friend of mine worked in an Apple Store in London and they had a scary high number of machines with logic board failures in 2012. That never gets recorded on the stats because the machines disappear and come back magically working with no explanation as to what was wrong. They are pretty good at replacements though. I've had several pairs of earbuds replaced for nothing because they've died. |
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Well, if it's under 3 years, then you're covered under warranty, no?
>A good friend of mine worked in an Apple Store in London and they had a scary high number of machines with logic board failures in 2012. That never gets recorded on the stats because the machines disappear and come back magically working with no explanation as to what was wrong.
Well, there's not much of an explanation I guess. It just happens that certain productions runs are faulty. Could be a misaligned machine at the factory, some part outsourced that had lower tolerance than expected, etc.
These things happens when you have runs of several million exact same machines outsourced to several factories. So a faulty run of some thousands could have been dropped in London. What could Apple do? Post a bulletin that this sub-component of the logic board is faulty and have users attempt fix it? The logical thing to do was to replace the whole thing and perhaps sell the old machines as refurbished models.
(There was a similar problem with logic boards on G3 iBooks, back around 2003 or so. And there are always problems with a percentage of any production run, sometimes with hard disks, displays, GPUs, whatever. No way to avoid it, nothing is perfect. They cant even test most of those beforehand, because some are issues that develop after some use, and people are always demanding faster delivery and complaint of stores not stocking new models fast enough).