[scrabble]

Password through anything is generally a no-no. Your service should have a way of accessing user accounts without their password.

[erddojo]

No. There are plenty of services where your pw is encrypted locally, so your service provider CAN'T access your account to fix something without your password.

Many of the cloud storage providers do this. You want your files recovered, you'll have to hand over your pw (or not have the problem fixed).