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by vonmoltke 4512 days ago
I'll feel really good when I get my $500 credit for an outage that cost me $50,000 in business.
2 comments

Then engineer your cloud provided architecture to be resilient, in the same manner you do so with hardware.

At least you get $500 - with an onsite, self-owned infrastructure outage, you lose that $50k...and get nothing but pain and direct blame!

Correct on both counts. Ultimately, if you lose $50,000 in revenue to an outage it is at least partially your fault. Whether you want the direct control of the entire cluster in exchange for the extra responsibility is an individual choice. My point is that offering to rebate a trivial amount of money in that case is pretty meaningless. Hell, I think its meaningless even if you have full redundancy and don't suffer any actual losses. I certainly don't see it as a perk of cloud providers.
Not making $50,000 is in no way the same as someone removing $50,000 from your bank account. It's an opportunity cost.
"[I]n no way the same"? Either one reduces my profit for the year by $50,000. One comes out of revenue, the other comes out of cash on hand (or increases debt, as the case may be). Yes, there are trade-offs and differing side effects from the situations, but they are similar in their effect on the bottom line.

Also, losing $50,000 in business because of a supplier or subcontractor failure is not an opportunity cost.