[sorbits]

He basically says that you have to change your business model to survive.

So put on an edge, two guys who spend all their time working on the source should open source it and then spend all their time doing support work. I think that is a lose/lose scenario, i.e. the two guys no longer spend their time on what they are passionate about, and the users will see less innovation done with the product, now that the two main developers are instead using their time on support.

True that some businesses exist which are built around supporting F/OSS but those generally are built after someone else already created (and contributes to) the product they support.

[bcwood]

I don't necessarily mean that the business would have to go to a fully-paid model, just that they will have to find some other way of adding value to their product, be it support, training, or add-on features or services.

If this type of business model doesn't match with what you want to be doing, then maybe open sourcing your product isn't the right move for you.