[brandynwhite]

That's not what I'm saying at all (quite the opposite, I specifically said I don't doubt his experience). I also am glad that people voice their experiences good/bad with tech, that's what I'm basing my opinion on. My issue is not with anything Chris did, it's that any negative statement is amplified because it grabs attention and positive statements are generally 'boring' as news.

I do agree with your comment about the forum and I've lobbied for that to be opened up myself on numerous occasions. I think it's largely for legacy reasons at this point since people assumed their posts would be private it's tricky to make them more public than they had expected, but there are highly active communities on G+ that are public.