| "...even though sample size is small it rings 100% true" I just want to point attention to the (perhaps ironic) fact this sort of reasoning is exactly the same one used by the (allegedly) racist hosts and drivers in the story, i.e. people are much more prone to accept what they are told (mostly in sample size = 1 cases or anecdotal generalizations) if it aligns well with their beliefs (e.g. "another BnB host told me a black guy thrashed his house", "we all know that girls can't code"). A (very) rough characterization of the process, I think, would be: 1. Creation: For this or that reason an a priori belief is formed, e.g. "world is inherently racist" or "blacks are much more probable to be criminals". 2. Filtering: The facts that are reported are filtered using a selection bias (usually, mostly subconsciously) so that facts that strongly agree with the belief are remembered more. (The fact that news items generally report on low-probability, high-standard deviation items, a la man biting the dog, makes this effect even stronger) 3. Update The belief is then updated by the facts with their relative weights determined in (2) The above (well known and documented, e.g. Blink EDIT: Sorry, wrong reference, see below) process is not a bad thing! AFAIK, it's default brain operation. It takes quite a bit of control and patience to push back the default process at all thee levels. Note that I'm not arguing that racism, etc. does not exist; however, before jumping to conclusions, like the OP and his/her friend did ("AirBnB doesn't work for black people"), we need to be a bit more careful. |
Doesn't Blink posit that a person's extensive experience in an area can lead them to a quick, gut reaction that is, in fact, correct, even before they are able to verify it?
It seems that Andrew's friend probably has had a fair amount of experience with being mistreated due to his skin color. His reaction to being denied a room 3 out of 3 times was perhaps hyperbolic, but certainly applicable to his experience with the service. (Andrew noted his friend's interactions with the driver, so it wasn't all his friend's imagination).
You could use the ideas noted in Blink to look at this scenario from a variety of perspectives, not just confirmation bias.