[maximilian]

Can't he use Strip for the online portion of these transactions? I don't know if their customer service is any better, but at least he doesn't have to use Paypal.

[aetherson]

My company uses Stripe. The chargeback resolution process described in the original article sounds identical to our experience with Stripe.

[anarchy8]

Sounds like he wants seller protection, which is why he switched to Paypal.