[ses]

This article definitely rings true. As someone who has published a few apps in the past, not even games, 90% of feedback received was negative and completely nonconstructive. It takes a while to realise it is nothing to do with the quality of your work or in most cases at all related. Regardless due to the low volume of downloads I received I responded to every single email or comment requesting more constructive feedback and mostly never got a response. In some cases I actually managed to help users with the ways they were using the apps which gave me a good sense of satisfaction, but mostly it was a complete waste of time. In one instance I really regretted replying as it just encourages further abuse.

Looking back all I can say is I can sympathise with anyone who has this problem and would also like to note weirdly I've never had the same experience with web apps. I can only assume the demographic of usage and ease of commenting on and contacting developers of mobile apps/games affects the feedback and comments you get.