[benmac]

Be very wary of signing up for Comcast business service. They have an auto-renewal policy that renews your contract every year even though you thought you'd signed up for a single year (with the expectation of month-to-month). When you come to leave Comcast Business they will charge you 75% of the outstanding balance you have on the current year ($485 for 10 months in my case) and they'll fight tooth-and-nail to get that money. They don't apply this policy for residential customers because consumer protections don't apply for businesses.

During the four years that I had Comcast Service I found it to be very reliable and well run - well, except they wired the wrong apartment by mistake the first time they came out.

It took me about 2 months of fighting until they relented. There was a magic cocktail of proposed complaints involving the BBB, the PUC in my state, social media and others that finally liberated me from their contract.

[nknighthb]

I had a 50/10 Comcast Business account that was active in the south bay area from 2009 until last year.

The terms were an auto-renewing 1-year contract, but I could (and did) kill it at any time on 60 days' notice.

I don't recall doing any negotiation on this point when I signed up at all.

[icebraining]

I don't get it, what would happen if you simply hadn't paid the $485?

[wting]

They sell your debt to collection agencies who harass you until the end of time.

[sp332]

True, but they would also settle for a lot less than $485.

[checker]

Wouldn't this hurt your credit score if it went all the way to settling with a collections agency?

[brazzy]

Lawyers, I imagine.