[Natsu]

Did you deal with Megapath (formerly Speakeasy) too? I will never get internet from the scumbags who bought out that once great service again.

They won't cancel you over the phone, only via the internet. And their internet thing didn't work any of the three times I tried it until (miraculously) it worked while I was telling the lady on the phone that I wasn't about to give them my new credit card number because I had not authorized the previous charges and their own cancellation page had "failed" on multiple occasions. Yet, when on the phone yelling at a supervisor, I got a confirmation that I had cancelled immediately.

I do have one possible explanation--after cancelling, it claimed that I would receive a call. They never even attempted to call (per my phone logs), but I have to think that some customer retention person somewhere had a quota that was easier to fake if you simply didn't call the customer and claimed that they had changed their mind about cancelling. I bet someone could figure out the truth by examining how many people miraculously change their mind regularly before finally cancelling....

It's been several years and I'm still mad at them. If you ever do have to cancel that service, make sure you log the exact dates and times that you cancel and document it.

[frou_dh]

It was a European outfit I was dealing with. You reminded me of another frustrating aspect of it: I could give them the date and time down to the minute of the original call that their infallible system was unaware of.

Towards the end, I asked if it was really worth losing all my potential future custom over $SMALLISH_SUM and apparently the answer was yes. Complete cretins, all!