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by timje1
4509 days ago
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If the customers are actively paying for a service that AOL is providing, despite not needing that service anymore, AOL has an obligation to mention that to them. Otherwise AOL is exploiting the technological ignorance of their own customers, which is immoral. If AOL's logs show that a customer hasn't used their service in more than a year, it would be trivial to send out a 'are you sure you still need us?' letter to each of them. |
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