[wfn]

Try hopping onto the official #mtgox support channel on freenode and asking ne0futur and/or others.

[haakon]

Just be very careful not to sound frustrated or impolite, or they'll kickban you immediately. It's getting pretty tense in there.

[FireBeyond]

No kidding. I own no BTC, but jumped in there just to have a look, and it's testy and tense. Staff jumping on anything that sounds vaguely negative, even if not directly related:

[09:19:42] <Asmiran> if the bug is caused by known reason

[09:19:55] <Asmiran> it should take not that long time to solve the problem

[09:21:36] <@SarahCoinBit> Asmiran that is your opion, don't pass it off as fact

(even though the logic was flawed, admittedly)