[jdcryans]

(not a flightfox user but my 2 cents)

Booking an award trip can be much harder to do unless you have an easy route like a domestic non-stop. The ITA matrix won't show you those flights, expertflyer.com used to be really useful but right now you can't get access to the United (and most of *A) data, some airlines have vague routing rules that may or may not play in your favor depending on which agent you talk to on the phone (looking at you US Airways), etc.

I think 99$ is steal.

[misterbwong]

Being a bit of a miles guy myself, I agree with jdcryans. Most other award booking services charge ~150 per person so $69 (or even $99) is a great price.

That being said, the website doesn't really address the quality aspect of their award bookers. Extensive knowledge of routes/partners/tricks is essential to building a (good) award itinerary. I'd be hesitant to go with Flightfox even if it's a bit less expensive because a knowledgable award booker can mean the difference between getting an award and not going on the trip at all.