Hacker News new | ask | show | jobs
by nathancahill 4516 days ago
Tried sudonow.com for Angular advice. Got valuable help the first couple times, so I bought the monthly subscription.

The next day, radio silence. No replies on the site, no replies to emails or requests for cancellation. They use Stripe for subscription billing, but even Stripe can't cancel my subscription. Have to dispute the $25 charge every month with my bank.</rant>

Take-away: Be careful with these sites.
2 comments
jkresner 4516 days ago
Sorry you had a bad experience with one of our competitors.

We'd like to take care of you - though we are much more expensive than $25 and we bill hourly. Check out our Angular experts.

http://www.airpair.com/angularjs

link
malandrew 4516 days ago
The problem you had has absolutely nothing to do with these kinds of sites and everything to do with the fact that one specific company failed to implement stripe billing correctly so you can cancel your subscription. This technical oversight could have happened with any type of company and makes this comment largely irrelevant here.

This may be an opportunity for Stripe to allow end users to log in and view all the subscriptions they have across all of Stripes client companies. This way you can log into Stripe and cancel that way if the company fails to make it easy for you to cancel your service.

link