[cmottau]

If a company doesn't treat you properly and refuses to help, cut your losses and move on.

Switch to athenahealth. By far the best company in the space (my wife works there so I'm biased), but you can dig in to their financials (NSDQ: ATHN) and see for yourself.

http://www.athenahealth.com/

Medical billing is an incredibly broken process, so I applaud anyone trying to fix the problem. There is never an excuse for treating customers poorly, however. If you do, you will no longer have a business.