[alextingle]

You are right, but whatever the details, Google behaviour is unfair both to its customers and to its suppliers. They (together with Apple) are using their dominant position to control this marketplace, to the detriment of everyone but themselves.

Full credit to them for creating these markets in the first place. They deserve to be rewarded. However, there is a line (however fuzzy) that they should not cross. If they start abusing their position, then regulation is needed to ensure a level playing field.

[icebraining]

"Regulation" is a general term, and meaningless in this case. What rules exactly would you like to see imposed? Should Google have to allow every payment processor? What if some are scammers? Is Google responsible to blocking them? What oversight should exist to ensure they don't "unfairly" block some?

I'm not fundamentally opposed to regulations, but I really dislike it when people throw around the term as if it was pixie dust that solves anything. Creating good and fair regulations is not simple nor easy, and bad ones do more damage than the lack of thereof.

And in the end, they're freakin' apps, not medical devices. Just let people make their own damn decisions.

[alextingle]

I'm not really prescribing a solution, just identifying a class of problem. However, that said, here's an idea:

I'd like to see Google forced to provide a minimum level of support to their customers and suppliers. For example, if they decide to cut someone off (as in this case) then they must explain their decision with a certain minimum level of detail. I'd also like to see a formal appeals system, possibly with an independent ombudsman as a court of final appeal.

This kind of enforced service level is common in the UK. Banks, utilities, insurance companies, etc. all have similar conflict resolution regimes. Usually paid for by the industry itself, via (mandatory) fees.

Obviously in Google's case, their profit per customer can be very low, so I think if would be reasonable to expect complainants pay for the cost of failed appeals. That would keep a tight lid on frivolous complaints, but provide a fair avenue for more serious grievances to be resolved.

Far more importantly, it would encourage Google to pay closer attention to their day-to-day automated communications, which currently feel like half-finished student projects. I'm pretty sure that with the right incentives, Google could resolve 99% of the ill-feeling against them by simply putting more effort into this part of their business.

[icebraining]

I'm not really prescribing a solution, just identifying a class of problem.

When you say that regulation is needed, you are prescribing a solution.

WRT to your proposal, how would that help in this case? The developer would just pay the fee, and Google would tell them "you broke the 'Google Play Developer Program Policies' agreement, which says you can't use third-party payment providers".

In fact, the developer says Google gave the official reason, so what would be the purpose of paying to get the same answer?

[st0neage]

Nitpicking about details is not an argument.

[icebraining]

The idea that the actual rules are just an implementation detail is why you end up with legislation written by lobbyists and designed to further entrench the incumbents against competition. Say that one of the rules is that you create a list of mandatory payment providers that the"monopolists" must accept; such list shall be regularly updated, and so a board must be created, possibly composed of the industry players. How likely would it then be that a new startup could enter the market?

This is what's happening everywhere, and it's the result of the irrational reaction that we must have some regulation, without really thinking about what and how.

[st0neage]

"[...] is why you end up with legislation written by lobbyists" no, it is not. Stating "uh the details of this are complicated, lets not do this" gets us nowhere. Following that logic you cannot have any laws at all. " Say that one of the rules is [...]" Strawman.