[dmdeller]

I have the $30/5GB plan, and couldn't get auto payment to work via the web site after several tries. Finally I resorted to calling 611. Whatever the customer service agent did to my account finally made it stick.

Most large companies simply have no way to escalate a real bug report.

[selimthegrim]

Are they still offering this plan?

[ac29]

Yes: http://prepaid-phones.t-mobile.com/prepaid-plans

Only 100 mins talk time though, so its not for everyone.