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by encoderer 4523 days ago
It's not automatic. I've had to legitimately cancel before and have never been charged a fee.
1 comments

Have you cancelled on the day of or within just a few hours of the scheduled pickup time?
These rideshare apps usually have you schedule for ASAP rather than for some future time, so chances are if you cancel it would be much sooner.

Not sure about this company, but for Uber the cancellation fee should only happen if you cancel after five minutes of scheduling a ride. I've seen Lyft and other rideshare companies have similar policies.

http://support.uber.com/entries/22326831-Ride-Cancellations