[PeterWhittaker]

As for pricing, you should have a free trial, at least for a few of my users, so that we can kick the tires really hard - and you MUST have an export capability so that we are not your hostages if we decide to go elsewhere - the alternative is bad press.

It would also be good to have tiers. $19/month doesn't seem all that much, but for an unproven product from an unproven company, well, it seems high. You are competing with github and Trello and Quip and iDoneThis and a host of other tools that are either free or much lower cost.

CRM companies leave bad tastes in the mouths of many small business owners because they are only marginally more useful than a lot of the low-cost freemium tools but much, much more expensive - and require us to adjust to them.

Improve that situation, you may win more you think.