[lostcolony]

I had this issue with Comcast. I didn't even buy the modem from them; I bought it from Staples, and yet, a year after I'd been with them, they decided to start trying to tack on a modem rental fee.

When I talked to their 'executive' customer service (whatever it is, the people who actually can do anything), they told me to -send them a receipt-. Are you kidding me? Why don't -you- prove that -you- own it? Where's -your- receipt? You didn't bill me for it for a year; pretty sure if we go to small claims court that will be taken as evidence in my favor.

Regardless, since I bought it from Staples, I went back to the store, told them the card I used, the day I bought it (because yay online CC histories), and they printed me off a copy of the receipt. Sent that in...got confirmation they'd remove the charge...and of course I had to call again the next month because the charge was still there.

I'm really tired of these freaking monopolies.

[x0054]

Class action lawsuits are the only way to deal with this! I have no experience in this area, but I know this is a good, reproducible lawsuit. I am willing to be a class rap, just contact me if interested. I think lostcolony, above, has a great class action case as well. It's all small stuff, but you can hit them hard with a class action.

[PhantomGremlin]

Sadly that probably won't work any more.

Just google for "supreme court" "class action" and you will find how your rights are now really limited in this regard. E.g. in 2011 the U.S. Supreme Court ruled: "an arbitration agreement prevented consumers from pursuing a class action under state law".

There have been several anti-class-action rulings by the Supreme Court.

[simplemath]

Honestly, I'm going to buy a nice bottle of wine the day Alito, Scalia or Thomas kick the bucket.

[acdha]

I spent a year and a half with 1.5Mb DSL because it still beat the alternative of paying Comcast and having to call monthly to get an honest bill.