[howellnick]

I don't use Backblaze, so I don't know what kind of upload speeds they have on restores, but 12+ hours for 6gb seems very slow (or the bottleneck is your download speed). It doesn't seem all that unreasonable for someone that's storing 340gb to download 6gb twice. Of course, and it's been stated already, that if this is critical data you should really keep another backup.

I see that you've made some effort to be transparent and fair, but I think this should have stayed as conversation between yourself and Backblaze until there's more substance to the issue at hand.

With that said, it sounds like there could be some good discussion on their restoration process.

[SeanKilleen]

I appreciate this comment. And you have a great point that I could have waited longer to post this. I've never posted to HN before with any sort of results; my goal wasn't really to rush this out there. It just seemed like a conversation that was worth having, and I didn't think through the fact that it would look like a very ranty customer before posting it here. Your perspective has been very helpful in that regard.

As a (minor) side note, regarding the download speeds, the bottleneck wasn't my speed I don't think (though I do have Comcast and so I'm sure the mileage varies). Right now I'm pulling 56mbps down and even when when my laptop was dealing with slow internet it was still 13-15 mbps.