[pranavpiyush]

This would be awesome for customer service reps who want to see exactly what the user is seeing. Main issue with current tools (remote viewing apps) is that they are often too slow and unreliable.

[pranavpiyush]

One app that I have used in the past is Screenflow. Has a lot more functionality naturally, but is also expensive.

[josephjrobison]

I've been using Screenflow and it's good, but the huge watermark on the demo version is annoying, although the do let you record unlimited time.