[girishm]

Freshdesk has had both XML and JSON APIs from day 1. Maybe it was not so obvious as the documentation was done for XML and it was probably assumed that since it is exactly similar for json it was not required. Thanks for the feedback. We will fix the docs.

[xtracto]

Hey, a bit late to the thread but I wanted to ask a question about your service (I couldn't find a "send private message" button in HN):

My company is evaluating several Helpdesk systems (both SaaS and Open Source). FreshDesk is one of those we have in mind. However I would like to know how possible is it to "tweak" Freshdesk to meet our needs.

For example, being able to add HTML elements (forms) or "dashboards" made by us would be a plus. Also, how "mature" are your APIs? (i.e. what % of the functionality can be accessed via API?).

Basically, we need to use a HelpDesk/Ticketing/CRM system, but must tailor it to our business need which is more on the financial side of things (we are looking to make the HelpDesk system our one-stop-panel for managing).

is there anyone @ your company I can contact to discuss this more in private?

Thanks a lot!

[saurabh_p]

Hi,

Thanks for your interest in Freshdesk. If you can email me: [e-mail], I will be glad to get on a call, understand your requirements and take the discussion further.

Best Regards, Saurabh Prabhuzantye

[brentm]

Good to know.