[mcphilip]

I read HN daily and this is my first encounter with Freshdesk.

>FD seem to be scrappy, they're growing quickly, their product looks good, they give discounts to startups, and they just happen to be based in India - what's not to like?

Regardless of the quality of their offering, I'm personally turned off by the David vs. Goliath click bait being my introduction to the company. Maybe that's unfair, but so it goes.

[unreal37]

I found it to be a great response. A competitor gets acquired, a news article says your company will be put out of business by it, and voila! An opportunity to rise above it.

And yes, when was the last time Microsoft put somebody out of business?

[r0h1n]

What was it they said about "when life gives you lemons..."?

While I agree on a personal level that the post crosses the line somewhat between scrappy startup chutzpah to user acquisition tactic, I still like the idea of Freshdesk using a negative news item to position itself more aggressively.

I also think that outside the hyper-attuned HN community, this post is going to be seen more positively.

[ianhawes]

I too am turned off by the article. Girish Mathrubootham should've posted this on his own personal blog instead of under the Freshdesk corporate blog. It can _only_ present a bad image for the company. He can be a smug CEO all he wants on his personal blog.