[dictum]

I didn't know much about how Freshdesk was founded, but this post is interesting: http://blog.freshdesk.com/the-freshdesk-story-how-a-simple-c...

From that HN thread:

> Whenever I read something like this I can't help but think "Here's a potential customer to whomever can get this right and at the right price". It seems like there's still a huge opening in this market for someone to come in and take all of ZenDesk and eSupport's customers.

> Do you really think so? It always struck me that there was 1001 support desk providers out there... is there really that much space? (cos if so it's going on my list of maybe projects :))

> There's always space for someone who does it better and/or cheaper than the competition.