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by happywolf 4530 days ago
I have been using Magento Enterprise Edition (EE) for 6months on a production sites in Europe and US, with total revenue so far exceeds a few million dollars. The reason I mention this is to give everybody a context of my comment and background. I work for a large company, so the money doesn't go to me.

To be fair, some of the features mentioned, for example abandoned cart reports, do exist in Magento EE. While some features like consumer profiling don't really belong to an eCommerce platform. Instead, those belong to CRM (consumer relationship management) tools. One of the reasons CRM is an independent system is a lot of shops have offline presence also, and lumping CRM features into eCommerce platform unnecessarily complicates things. There are extensions to sync between Magento and a few CRMs.

My wish list for Magento: built-in A/B testing, and multiple campaign management.