[dnfriedman]

That makes sense – the main thing that bothered me actually is that I didn't (and still don't) know when to ask for discounts. Even if you said discounts vary, but we'll look automatically look at what we can offer when you hit the following sums... that would be great.

[jareau]

We had the same issue with our banking partners. Their pricing schemes are very opaque and we didn't know when we should approach them. We, and you, have better things to do than polling a bank/payments provider asking for discounts. The not knowing is part of the problem.

[colechristensen]

It probably can't hurt (or take more than 15 minutes) to periodically shoot an email and ask.

[jareau]

True. But we just love the experience of getting emails from AWS telling us we're paying too much and what we can do to bring costs down. Balanced is striving toward that level of transparency and customer focus.