The only problem with this is that there's no real course of communication with google. They make it a matter of policy to not provide customer service.
"in 2003 when Denise Griffin, the person in charge of Google’s small customer-support team, asked Page for a larger staff. Instead, he told her that the whole idea of customer support was ridiculous. Rather than assuming the unscalable task of answering users one by one, Page said, Google should enable users to answer one another’s questions."
http://www.wired.com/magazine/2011/03/mf_larrypage/3/